ch99 Privacy Policy — Your Information Is Protected

ch99 ("we", "our", "platform") operates a trusted online casino and sports betting platform for users in Bangladesh. The privacy of your personal information is very important to us. This Privacy Policy ("Policy") explains how we collect your personal information, why we collect it, how we use it, who we share it with, and what steps we take to keep your information secure.

By using ch99's website or services, you agree to the terms described in this Policy. If you do not agree with this Policy, please refrain from using our services.

When opening an account and using our services at ch99, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name, date of birth, and identity verification details
• Email address and contact information
• Password provided during account creation (stored in encrypted form)
• Financial transaction details — particularly deposit and withdrawal information via bKash, Nagad, and Rocket
• KYC (Know Your Customer) documents required for identity verification
• Information you provide when contacting customer support

2.2 Automatically Collected Information

• IP address and device identification details
• Browser type, operating system, and device model
• Time, date, and session duration of platform access
• Information obtained from cookies and similar tracking technologies
• Logs of pages you visit and games you play
• Referral source and affiliate information (where applicable)

2.3 Information Received from Third Parties

• Information received from identity verification services
• Transaction confirmation details from payment processors (bKash, Nagad, Rocket)
• Results of fraud prevention and anti-money laundering (AML) checks

ch99 uses your information only for the following legitimate purposes:

• Account Management: To create, verify, secure, and maintain your account.
• Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, and Rocket.
• Identity Verification: To confirm a user's age and identity (we provide services only to those aged 21 and above).
• Customer Support: To respond to your questions, complaints, and requests.
• Security: To prevent fraud, illegal activity, and account hacking.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyze user experience and improve the platform.
• Responsible Gaming: To identify addiction risks and provide assistance when needed.
• Communication: To send important notices related to your account and our services.

ch99 may share your information with third parties in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted partners for payment processing (bKash, Nagad, Rocket), identity verification, fraud prevention, and technical services. Information shared with these partners is used only to carry out the specified tasks.

4.2 Legal Requirements

We may be required to disclose your information to authorities to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations.

4.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, your information may be transferred. In such cases, we will notify you in advance and the new entity will also be bound by this Policy.

4.4 With Your Consent

For any purpose other than those listed above, we will always obtain your explicit consent before sharing your information.

ch99 uses cookies and similar tracking technologies to improve your browsing experience.

5.1 Types of Cookies We Use

• Essential Cookies: To maintain login sessions and ensure security.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To monitor and improve site usage.
• Security Cookies: To detect fraudulent activity.

5.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling certain cookies may limit the functionality of the platform.

ch99 applies industry-standard security measures to keep your personal information safe:

• SSL Encryption: All data transfers are protected by TLS/SSL encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is stored.
• Two-Factor Authentication: An option to add an extra layer of security to your account.
• Regular Security Audits: To identify and address potential vulnerabilities.
• Limited Access: Only staff who need to can access your information.
• Data Backups: Regular encrypted backups stored in a secure location.

ch99 retains your information only for as long as necessary:

• Active Accounts: All information is retained while the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a defined period to meet legal obligations.
• Financial Transaction Records: Retained for the period required under applicable law and anti-money laundering regulations.
• Customer Support Data: Retained for as long as needed to resolve disputes.

Once the defined period has passed, we securely delete your information or fully anonymize it.

As a ch99 user, you have the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right of Rectification: You may request correction of inaccurate or incomplete information.
• Right of Erasure: In certain circumstances, you may request deletion of your information (subject to legal limitations).
• Right to Restrict Processing: In some cases, you may request that processing of your information be limited.
• Right to Portability: You may request your information in a structured, machine-readable format.
• Right to Object: You may object to the use of your information for a specific purpose.
• Right to Withdraw Consent: You may withdraw consent for any processing carried out on the basis of your consent.

To exercise these rights, contact us at [email protected]. We will process your request as quickly as possible.

ch99 strictly refrains from providing services to anyone under the age of 21. We do not intentionally collect any personal information from minors.

We verify age at the time of account registration. If a minor's information has been collected for any reason, we will delete it immediately and close the associated account.

If you believe a minor is using our platform, please notify us at [email protected].

ch99 primarily serves users in Bangladesh. However, some data may be processed on servers in other countries as required by our technical services.

In such cases, we ensure that the data protection standard is equivalent to or higher than that described in this Policy. We maintain contractual agreements with third-party partners to ensure your information is handled properly.

ch99 may update this Privacy Policy from time to time. Changes may occur due to legal updates, addition of new services, or security improvements.

For significant changes, we will notify you by email or through a notice on the platform. Continued use of the service after changes have been made will be taken as acceptance of the new Policy.

The "Last Updated" date at the top of this page always indicates the most recent version. To obtain a previous version, contact us.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

We take all privacy-related requests seriously and are committed to responding as quickly as possible.