ch99 Responsible Gaming — Your Safety Is Our Priority
ch99 believes online gaming should be enjoyable — never a source of problems. We are committed to creating a safe and controlled environment for every player.
ch99's Commitment to Responsible Gaming
Online gaming and betting can be enjoyed as entertainment, but for some people it can become a problem. ch99 believes the enjoyment of playing is complete only when it is managed in a controlled and responsible way.
While playing on our platform, every player has several tools available to manage their own account. You can decide for yourself how much time and money to spend. Setting these limits is simple and they can be changed at any time.
All players at ch99 must be at least 21 years old. Minors are not permitted to create accounts or participate in gaming. We strictly follow our age verification process.
Control Is in Your Hands
ch99 provides players with several practical tools that let you set your own gaming limits.
Deposit Limit
Set the maximum amount you will deposit per day, week, or month. Once a limit is set it takes effect immediately. To increase a limit you must wait a set period; to decrease it the change takes effect right away.
Time-Out Break
If you feel you need a break for a few days, activate a time-out on your account for a set period. Breaks can range from 24 hours up to several weeks. During this time you will not be able to log in or place bets.
Self-Exclusion
If you want to stop playing for an extended period, activate self-exclusion. Once active, your account will remain closed for a minimum of 6 months or longer. This decision is not easy to reverse, so make it with care.
Loss Limit
Set the maximum amount you are willing to lose within a given period. Once that limit is reached, your account will automatically stop allowing further bets.
Session Time Limit
Set how long you will play in a single session. Once that time is up, ch99 will automatically log you out and suggest a short break.
Reality Check Reminder
An alert will be sent to you at regular intervals letting you know how long you have been playing. This reminder helps you stay aware.
How to Recognise a Gambling Problem
Certain signs indicate that gambling is going beyond its limits. If even one of the following applies to you, take a break and contact our support team.
You are placing more bets to try to recover money you have lost.
You are hiding your gambling from family or friends.
You are taking on debt or breaking into savings to fund your gambling.
Your attention is drifting away from work, studies, or family responsibilities.
You feel restless or notice mood changes when you are not playing.
You have tried to stop playing but failed repeatedly.
What to Do If You Think There Is a Problem
Contact Us via Live Chat
ch99's live chat support is available 24 hours a day, 7 days a week. Speak in Bengali or English — our team is here for you. Log in and start a chat at any time.
Request Help by Email
To seek help confidentially, email us at: [email protected] — any responsible gaming request, such as setting a deposit limit or activating self-exclusion, can also be made by email.
Set Limits Directly in Your Account
After logging in to your ch99 account, you can activate deposit limits, session limits, and self-exclusion from Settings. Reducing a limit or activating a time-out is possible with no waiting period.
Seek Outside Support If Needed
For gambling problems, getting help from a professional counsellor is the most effective step. Talk to family or trusted friends, and consult a mental health professional if needed.
Minor Protection & Identity Verification
ch99 strictly prohibits participation by anyone under the age of 21. Age is verified during account creation and additional documents may be requested if necessary.
If you have children or teenagers in your household, it is recommended that you use parental control software on your devices to prevent them from accessing online gaming sites.
- Age verification is mandatory when creating an account.
- Accounts are suspended if identity fraud is suspected.
- No one may register on behalf of a minor.
- Parents and guardians are advised to secure their devices.
Think of Gaming as Entertainment
Keeping a few core principles in mind while gambling helps the experience stay enjoyable and reduces the risk of harm.
- Only play with money whose loss would not affect your daily life.
- Do not think of gambling as a source of income.
- Avoid playing when you are stressed or feeling low.
- Take regular breaks and spend time on other activities.
- Do not increase your bets out of anger or frustration after a loss.
- Set a budget before you play and stick to it.
Stay Safe with Deposits and Withdrawals
The minimum deposit at ch99 is ৳200 and the minimum withdrawal is ৳800. Setting a deposit limit means you will not be able to deposit beyond that amount — this is an effective way to manage your finances.
Our payment methods are bKash, Nagad, and Rocket. All transactions are secured with SSL encryption. Withdrawals are generally completed within 1 hour, making it easy to keep to a set budget before you play.
If you feel you are losing financial control, immediately lower your deposit limit or activate a time-out. These changes take effect instantly.
Need Help? ch99 Is Here for You
For any questions or support related to responsible gaming, contact us via live chat or email. We are committed to keeping your experience enjoyable and safe.