Frequently Asked Questions

Answers to all your questions about ch99

Deposits, withdrawals, betting, and account security — find detailed English answers to any question about ch99 right here.

Whether you are new to ch99 or a long-time member, questions can come up while you play. This page is built for players in Bangladesh, with straightforward answers covering everything from cricket betting to withdrawing money via bKash, account security, and deposit methods. If you cannot find the answer to your question, reach out through our 24/7 live chat or email.

Betting Guide

Cricket & Sports Betting

An accumulator bet combines predictions from multiple matches into a single bet. The odds from each match are multiplied together to form the total potential return. The advantage is the chance to win big with a small stake, but if any one prediction is wrong, the entire bet is lost. On ch99, you can build accumulators across multiple sports including cricket, football, and kabaddi.

If a cricket match is left incomplete due to rain or any other reason and no result is declared, that bet is generally treated as void and the staked amount is refunded. In the case of an accumulator, that leg is removed and the bet is recalculated using the remaining odds. If you have any doubt about a settlement, ask directly in the live chat.

Decimal odds show the total amount you get back for every ৳1 staked, including your original stake. For example, odds of 2.50 mean a ৳100 bet returns ৳250 in total — a profit of ৳150. Odds of 1.50 carry less risk but also a lower return. The higher the odds, the lower the perceived chance of winning, but the greater the reward. Simple formula: stake × odds = total return.

Yes, ch99 offers betting on BPL (Bangladesh Premier League), IPL, the T20 World Cup, and ICC-organised international series. You can place bets on Bangladesh Tigers matches and games involving various other teams across markets such as match winner, total runs, top batter, and more. All betting markets are available in the sports section of the app and website.

ch99 offers a range of cricket markets including match winner, handicap betting, total overs over/under runs, time of first wicket, century scorer, and toss winner. Football markets such as full-time result, both teams to score, and half-time score are also available. The list of markets varies by sport and tournament.
Security

Account Security

Change your password immediately. Then contact ch99 via live chat or email [email protected] to request a temporary account lock. Our support team is active 24/7 and will act quickly. If possible, check your access logs and share details of any suspicious activity with support so they can take the right steps.

The official ch99 address is ch99.lat. When you receive any link, check the URL bar first — fake sites usually look like ch99 but have a slight variation in the address (such as ch-99, ch99login, etc.). Never log in through links sent from unknown numbers or social media profiles. The safest approach is to type ch99.lat directly into your browser.

Choose a password of at least 12 characters that includes uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Avoid your own name, date of birth, or simple words like "password123". Do not use your ch99 password anywhere else. Changing your password every few months is a good habit for strong security.

Yes, ch99 secures all personal information and financial transactions with SSL (Secure Socket Layer) encryption technology. Your name, mobile number, and payment details are never shared with third parties. If you see a padlock icon in the browser address bar, the connection is secure. For more details, see our privacy policy.

ch99 allows only one account per person, and the verification process enforces this. If you suspect someone is trying to use your information, contact [email protected] immediately. Our support team will investigate and take the necessary protective measures. Never share your personal details with anyone.
Withdrawals

How to Withdraw Money

Yes, this is very important. Withdrawals from ch99 can only be made to a mobile banking wallet that is registered in your own name and linked to your account. Sending money to someone else's number is not possible, and this is kept this way for security reasons. Whether you withdraw via bKash, Nagad, or Rocket, the name must match.

The minimum withdrawal amount on ch99 is ৳800. Withdrawal requests below this amount are not processed. So before withdrawing, make sure your wallet has at least ৳800 in withdrawable balance. The wagering requirements on any bonus must also be met before withdrawal.

Yes, the withdrawal service on ch99 is available seven days a week, 24 hours a day. Whether you request a withdrawal at 2 AM or on a Friday, the money generally reaches your bKash, Nagad, or Rocket wallet within 1 hour. Processing is never paused on any day, so you can request a withdrawal at any time without concern.

The wagering requirement for ch99's welcome bonus is 25 times the bonus amount. The calculation is based only on the bonus amount, not the deposit amount. For example, if you receive a ৳2,000 bonus, you must place a total of ৳2,000 × 25 = ৳50,000 in bets before you can withdraw the bonus winnings. Withdrawal is only possible once this condition is met.

Yes, a confirmation message will appear on the platform as soon as you submit the withdrawal request. Once processing is complete, you will also receive an SMS notification from the relevant wallet service (bKash, Nagad, or Rocket) on your mobile. If there is an unusual delay, contact live chat.
Deposit Methods

Deposit Questions

First, log in to your ch99 account and go to the deposit section. Select Nagad as the payment method. Enter the amount following the instructions provided and send the money to ch99's designated Nagad number. Once the payment is complete, your ch99 balance is generally updated within a few minutes. The minimum deposit amount is ৳200.

Depositing into ch99 via bKash is generally a quick process — in most cases the balance is added within a few minutes. Before making a payment, use the correct number and reference code provided on the ch99 dashboard. If the balance does not appear for any reason, collect the bKash transaction reference number and inform support via live chat.

ch99 itself does not charge any deposit fees. However, bKash, Nagad, or Rocket may apply their own service charges, which are determined by the respective mobile banking service's own policy. These charges are outside ch99's control. Before depositing, check the charge information in your preferred payment app.

The minimum deposit on ch99 is ৳200, and this applies equally across all payment methods — bKash, Nagad, and Rocket. Depositing as little as ৳200 qualifies you for the first-time 200% bonus. So if you deposit ৳1,000, you receive a ৳2,000 bonus and your total balance becomes ৳3,000.

Yes, you can easily deposit into ch99 using Rocket. Rocket is the mobile banking service of Dutch-Bangla Bank. Those with a Rocket account can send money to ch99 by following the same process as bKash or Nagad. Deposits start from a minimum of ৳200.

Didn't find an answer to your question?

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